Client Stories

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We are industry agnostic and our diverse client portfolio includes start-ups, small medium enterprises, large enterprises across industries.

Many of our projects involve the development of new business models, finding new sources of revenue, tapping into new customer segments and speeding up the pace of innovation in this age of digital disruption.

We exist to help our clients achieve more predictable and sustainable sales revenue growth and accelerate the pace of digital transformation.

What Our Clients Say About Us

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All Kurma

With growing competitive pressures, changing consumer behavior and new technological advancements, one of our clients wanted to venture into the direct-to-consumer space after being a distributor of snacks in the wholesale snack industry. The main aim was uncover new customer segments, build and develop their own private label brand to gain more control over their relationship with end customers while still achieving a healthy revenue growth. 

VK Transformation was enabled for efforts in Business Model Transformation under the Enterprise Development Grant program. Our team took to a rigorous performance driven market research to identify the new customer segments and actionable insights on market trends, competition and customer segments in order to enhance competitiveness and achieve incremental revenue growth. At the end of the project, VKT designed a blueprint for Business Model Transformation for wholesale/distribution business of which had helped the client to improve their brand presence and achieve sustainable growth.

- Ms. Yurisa Chiang, Manager

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Elmich 

Apart from tapping into the positive outlook of the global green construction trend and improving our competitive position in the global market, the business impact of the Covid-19 pandemic has accelerated the urgency for us to embark on a journey towards business model innovation. Through word of mouth, we engaged VK Transformation to help us with this journey.

 

Their consulting framework and ideation workshops have equipped Elmich team members with the know-how to come up with new strategies to take our business to greater heights. Vivien, along with her team was exceptionally energetic and approachable. I will not hesitate to engage them again to drive our next phase of growth in this digital era.

 

- Mr. Martin Toh, Managing Director

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Swift Bridge Technologies

With the COVID-19 outbreak and wide-scale lockdowns by the governments around the world over the past few months, like many businesses we were looking for new ways to reduce widening revenue gaps between our sales forecast and actual sales. We engaged Vivien Koh and her team to upskill and transform our sales team by helping with the adoption of new virtual selling techniques and strategies so that we can better navigate through our business recovery.

 

Vivien and her team crafted a very interactive program customized to our needs to guide us through the move to virtual selling in the entire sales cycle, from prospecting to sales pipeline and forecasts. They were very encouraging and extensively provided us with both internal help relating to optimizing our culture for this change as well as external help in the adoption of new tools. Their help was extremely beneficial to my team and I believe we will be utilizing the takeaways from Vivien’s Digital High Impact Sales Framework for a long time to come! Thanks, Vivien and VKT Team for your partnership at a time when it matters most. I highly recommend business leaders to consider working with Vivien and her team if you’re looking to transform your sales and marketing in this digital age.

 

- SK Chong, Founder and Managing Director of Swift Bridge Technologies

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RSA Security

In response to a global cybersecurity talent shortage, RSA partnered with VK Transformation on a consulting project to uncover key market and customer insights in support of the expansion plan of our RSA Academic Alliance Program. Besides comprehensive consulting & research on macroeconomic, industry trends, and customer segmentation, thanks to their strong focus on sales performance, they have gone above and beyond our expectations and turned this consulting project into a customer acquisition project. Team VKT used creative and out-of-the-box thinking & tools to rightfully identify key stakeholder contacts around the Asia Pacific region and generated sales qualified leads for us in a short amount of time despite the COVID-19 pandemic.

 

VK Transformation’s professionalism and commitment, as well as their willingness to always go the extra mile for their clients, is exemplary. My team and I highly recommend businesses to explore business partnerships with VKT team and tap into their digital sales & marketing expertise to expand their customer base apart from retaining their clients.

 

- Charles Lim, Director, South East Asia at RSA Security

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Porsche Asia Pacific

Retaining existing customers is cheaper than attempting to acquire new ones. We took the one less travelled road by engaging a boutique management consulting firm – VK Transformation (VKT) to help us dissect, better understand our customers and their decision-making journey to drive business growth. The VKT team not only met our expected key deliverables but were also able to uncover key insights and provide compelling recommendations. This helped our business units to have a clear comprehension of what they need to do to retain customers. A boutique firm like VKT has proven that they can be nimble, agile and committed to transform their client’s business performance
 

- Dr. Henrik Dreier, General Manager

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ERNI Asia

Vivien and her team supported us on our journey to transform our sales and customer service by deepening our engagement with our existing customers. With their strong analytics background and customer-centric/design thinking focus, relevant real business cases, communication strategies and service transformation blueprint were used by Vivien Koh and her team to facilitate group activities. This 1 day workshop has not just helped the sales and services participants to elevate their confidence and courage in overcoming internal and external customer escalations but also capturing customer insights and address customer issues more systematically by using frameworks and structures. The whole workshop was targeted to our case, highly interactive, and with real-life examples from our company.

 

The VKT team managed to capture a highly diverse audience with varying language levels and delivered key learnings, food for thought and a lot of fun in this compact and impactful format. I highly recommend working with team VKT if you've looking to transform sales, marketing & services in a way that is tailored to your needs and creatively targets your key issues. (If you prefer run-of-the-mill lectures your team can sleep through without missing much, this is not for you.)

 

-Sandra Wohlers, Head of HR

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FarEastFlora

Leading Singapore Florist FarEastFlora.com accelerates its growth profitability in just 3 weeks 

 

We at VK Transformation (VKT) believe in the power of working together. Through our collaboration with Alavi, our business partner, we helped Singapore’s FarEastFlora.com increase their Return on Ad Spend by 22% and Average Order Value by 20% with Alavi’s Marketing AI. 

 

  • Due to increased competition and broader targeting (in an attempt to grow its customer base), FarEastFlora.com were not getting the returns they wanted on their online ad spends.

  • To combat this, Alavi’s artificial intelligence (AI) engine identified products to market and audiences to target, which the company used to boost revenues without sacrificing its bottom line.

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It was a chanced encounter with Vivien but I was immediately drawn to her energy, full of drive, composed and measured in her confidence and approach. After some deeper conversations, I understood that her confidence is built on her solid foundation of industry knowledge and experience.

 

Working with her highly capable and diligent team was such a pleasure. It has added so much value and insights to my project which I and my team cannot achieve quickly on our own. Her strong support throughout the project (almost 24/7 readiness for her clients) and her teams' dedication to the project, going beyond the call of duty to deliver more value, have not only impressed me, but convinced me that this is a keeper that we'd love to continue to work with as we grow as well.

 

Apart from their stellar work ethics and professionalism, VK Transformation team has also the right knowledge and expertise in the areas they support and advise on. They are also not shy to dig deep and do the groundworks necessary in an efficient way to make sure that the research is thorough and comprehensive. Apart from market research through offline methods, they have also studied market trends and analysis using Google and other tech tools.

 

Well-versed in transforming businesses to be up to date with technology application and digital media, we have benefited much sharing market insights and knowledge. With Vivien's strong network, we have also benefited from strong partnerships introduced through her. In short, if you need one expert consultant, by engaging VK Transformation team, you have many experts that provide all you need.

 

Their passion, drive and professionalism continue to inspire me and my team and I look forward to working with them again in support of the next phase of my company's growth.

-Xiaoyin Shen, Founder and CEO

Cultivate

After building our B2C tourism firm sucessfully we employed Vivien as a consultant to give our new B2B firm a boost. Vivien is experienced with business practitioner and market experience and due to her previous roles she was able to share relevant "real world" practises with us.


Using Vivien's B2B sales road map we were able to clearly identify our customers journey and behaviour as well as understand our own branding and go-to-market strategy. We have also been able to unlock digital marketing platforms as well as benefit from market research analysis.


Our B2B business has hit the ground running. Vivien set us what I thought were pretty high targets at first but guided us through and above them.


I have used other consultants before with mixed results, I wouldn't hesitate to use Vivien again. 

 

-James Pelham, Founder

Altizen (Ideal Workspace)

Vivien was a great joy to work with - she brought vast sales experience and business savvy to our discussion sessions, helping us structure our thoughts around sales approach and channels. In addition, she was very generous in going outside her scope to introduce us to her contacts. I will not hesitate to recommend Vivien to anyone who's looking to up their sales game.

 

- Yuying Deng, CEO & Co-founder,

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