Our Approach

Data-driven

Performance-driven

Customer-centric

We bring science to the art of sales and marketing, helping our clients across industries to make better business decisions, drive business growth and revenue performance.

Why Us

Our Consulting Framework

Our flexible, agile and nimble consulting framework help our clients navigate through the uncertain economic environment and address the changing needs of their businesses in an effective manner. We deploy our framework using data & web analytics and design thinking customer-centric tools to generate key insights; solving our clients' most complex business problems. 

We address our client's business challenges using our consulting framework:

Discovery

Design

Deploy

Measure Impact

In practice, it is an iterative approach that unfolds back and forth across the four phases. 

Get actionable insights to drive better business results 

How we help

Diagnostics and Solution

What sets us apart is our systematic diagnostic & evaluation evidence-based approach to discover the root cause of what’s hindering and enabling our clients’ current performance and key drivers of revenue performance.

Consulting

We bring science to the art of sales, marketing and customer service, helping our clients across different industries to draw actionable key insights and make better business decisions, driving business growth and revenue performance.

Training

Our transformational programs aim to challenge the leaders and professionals to change the way they think about addressing a new problem. Supported by our facilitators who are also business practitioners, the participants will ‘learn by doing’ in a safe environment using our innovative tool kit.  

CONSULTING SOLUTIONS

Improve sales & marketing performance and customer experience through our diagnostic tools, actionable insights, and recommendations.  Find out more about how we can help you.

I am a:

Want to know how to achieve better business results in the digital world? Speak to our highly experienced consultants to find out how we can help you.

TRAINING SOLUTIONS

Our training sessions are tailored to different audiences, with different areas of focus. Find out more below and check out our social media pages for regular updates regarding any sessions that might be relevant to you. 

While we organise regular training sessions catered to different target audiences, we believe there is no one-size-fits-all solution. To conduct a specialised data-driven and customer-centric training course for your company, please reach out to us for further discussion on what would work best for you.

Do you know?

The business environment is changing and becoming more complex with multiple online and offline touchpoints resulting in new customer journey and behaviour. Companies need to understand their customers, rethink their go-to-market strategies and transform their marketing & sales process and approach.

89%

82%

of customers begin their buying process with a search engine.

Fleishman-Hilliard

of customers viewed five or more pieces of content from the winning vendor  before making a purchase

The New "Digital" Customer Journey

Forrester

57%

of purchase is complete before B2B buyers directly contact their suppliers 

Google/Milward Brown Digital

Start-up

Balancing resources between user acquisition, marketing, and fundraising is challenging.

We work with you to utilise data to drive customer-centric insights to iterate your product accordingly and to develop strategies for growth. 

Small, Medium Enterprise

Growth is stagnant within your current markets while digital initiatives are hitting a roadblock.​

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With our diagnostic tools, we prioritise areas of focus such as acquiring customers, market expansion, improving sales productivity and driving digital initiatives.   

Corporate

Digital disruption is everywhere and your organisation is not immune.

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We understand the importance of staying on top of innovation and enhancing your sales productivity in order to maintain market share. 

With the COVID-19 outbreak and wide-scale lockdowns by the governments around the world over the past few months, like many businesses we were looking for new ways to reduce widening revenue gaps between our sales forecast and actual sales. We engaged Vivien Koh and her team to upskill and transform our sales team by helping with the adoption of new virtual selling techniques and strategies so that we can better navigate through our business recovery.

Vivien and her team crafted a very interactive program customized to our needs to guide us through the move to virtual selling in the entire sales cycle, from prospecting to sales pipeline and forecasts. They were very encouraging and extensively provided us with both internal help relating to optimizing our culture for this change as well as external help in the adoption of new tools. Their help was extremely beneficial to my team and I believe we will be utilizing the takeaways from Vivien’s Digital High Impact Sales Framework for a long time to come! Thanks, Vivien and VKT Team for your partnership at a time when it matters most. I highly recommend business leaders to consider working with Vivien and her team if you’re looking to transform your sales and marketing in this digital age.

SK Chong

Founder and Managing Director

Swift Bridge Technologies